WatchdogsView the workflow

Scheduled checks turn watched-channel changes into a note for a person.

A first run records a baseline. Later scheduled runs compare new activity with a seen ledger, then surface qualifying changes so a person can decide what to do.

Example channel note

Synthetic sample

Channel
Public feed ยท example only
Change
A qualifying item becomes a short note
Next action
A person reviews and decides
A fictional note layout. It contains no real post, byline, ticket, or sender content.

Scheduled channel monitoring

  • Baseline before alerts

  • New activity compared with history

  • Person decides what happens next

Surface changes without taking over the response.

The watchers use channel-specific rules. They do not guarantee that every relevant item is found.

  1. Reddit watcher

    HTTP GET only

    Read-only path

    There is no post, comment, vote, direct-message, login, or auto-reply path.

  2. Zendesk + Gmail

    Changed state, not timestamp alone

    Human review

    Gmail has no send path; ticket changes and mailbox notes are surfaced for a person.

Watch, compare, and route for review.

Watch selected public feeds, an open support queue, and a configured business mailbox.

  1. Choose the channels

    Set the communities and keywords to watch, and identify the queue and mailbox.

  2. Record a baseline

    The first run records existing items without surfacing the backlog.

  3. Compare scheduled runs

    Later checks compare qualifying changes with a seen ledger and write a short note and send an alert.

  4. Let a person handle it

    A person on your team reviews a note and decides whether to reply, send a draft, or triage a ticket.

Short notes with the context to decide.

The output is a review cue. The person still makes the decision and sends any response.

  • Public feed

    A match and its context.

    A note can include the community, thread link, age, matching keyword, relevance note, and an untrusted excerpt.

  • Support and mailbox

    Changes that need a person.

    Mailbox notes flag prospect replies, unsubscribe requests, complaints, and verification emails, without sending a reply.

Choose channels and configure each connection.

Choose the public feeds, support queue, and business mailbox to monitor. Account connections and schedules are not part of this preview.

  • Public feeds

    Select communities and keywords.

    Reddit checks use configured communities, positive keywords, exclusions, and a rotating hourly schedule.

  • Private channels

    Connect a queue and mailbox.

    The queue checks every 15 minutes and the mailbox about every 10 minutes.

Prepare a first review run.

The local preview has no account connection form, so use this checklist to plan the first run.

  1. Name the channels

    Choose which communities, support queue, and mailbox are in scope.

  2. Set the rules

    Agree on keywords, exclusions, and how qualifying changes should be surfaced.

  3. Keep a human in control

    Decide who reviews each note and who is allowed to send a response.